Job Description

Servicing Instructional Designer

The Servicing Instructional Designer will partner with servicing teams to provide necessary trainings or materials to team members. We need a team member who can dig deep with business leaders to determine training needs then create a plan to accomplish those training needs. The Instructional Designer will be expected to create and maintain training material and process documentation, through the use of our internal programs. The designer we're looking for should communicate at a high level and possess writing and computer skills. This position will report directly to the SVP Head of Servicing.

What You Will Be Doing

1. Partnering with training team members and business leaders to develop training that meets the needs of the company, teams, and learners
2. Designing and developing initial, ongoing, and continuous improvement training for various roles throughout the organization by creating course designs, job aids, participant guides, visual aids, PowerPoints, and more
3. Creating assessment tools to measure learning, knowledge retention, and performance
4. Seeking training evaluation and feedback to continuously improve training programs and material
5. Developing learning management content including technology announcements, surveys, and more
6. Providing feedback to training team members to support the improvement of content creation and facilitation
7. Analyzing metrics to identify training opportunities
8. Acting as a backup to trainers for facilitating initial, ongoing, and continuous improvement training for various roles, if needed

What We Need From You

Must Have Qualifications:

• 1-year of experience in the design/development of training materials
• 6 months of experience in computer-based training design/development
• Advanced experience with Microsoft Word and PowerPoint
• Proficiency with Microsoft Excel
• Strong written and verbal communication skills with the ability to effectively communicate at multiple levels in the organization
• Ability to explain complex information in clear, concise terms
• Strong collaboration with team members and business leaders
• Must be detail-oriented
• Results-oriented, with the ability to complete assignments on time and manage multiple priorities concurrently
• Maintain a positive attitude and exude confidence
• Actively seek coaching and feedback
• Exceptional work ethic, customer service, and interpersonal skills
• Approach tasks and projects with a Yes Mentality

Nice To Have Qualifications:

• Experience in a mortgage-related role preferably servicing
• Previous training experience
• Experience as an Instructional Designer
• Proven track record of implementing the ADDIE process and Kirkpatrick model
• Experience with Articulate Storyline and Articulate Rise, or other eLearning software

The Place & The Perks

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation, and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision, and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues, and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist, and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor caf with Wi-Fi

Disclaimer

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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