Job Description

Position Overview

This position is in-office, Monday through Friday, 8 a.m. to 5 p.m.

Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

Essential Functions

• Develop and nurture partnerships with subject matter experts (SMEs) to satisfy client requests
• Research training requests through available data, case studies, laws/statutes, case law, and industry standards
• Draft training goals, learning objectives, and behavioral modification points for training materials
• Design and develop learning solutions that include instructor?led training (ILT) (PPT presentations), eLearning (LMS modules), and alternative learning solutions (job aids, info graphics)
• Ensure the organizational document review process (DRP) is completed for each training
• Adhere to the Spark Training Style Guide to ensure consistent design across projects
• Demonstrate initiative in learning new software, as indicated, to design interactive training materials
• Develop an organizational and basic correctional industry knowledge base
• Pursue opportunities to learn and grow as an instructional designer
• Demonstrate familiarity with the Articulate 360 Suite
• Demonstrate intermediate proficiency in PPT and other Microsoft Suite applications (Word, Excel)
• Actively participate in the recognition program
• Complete assigned LMS training by due date
• Maintain an accurate and up-to-date position BUS plan and goals
• Any and all other duties as assigned

Training Expectations

Associates in this role are expected, as a condition of employment, to complete all training assigned within a reasonable time period, generally within less than 15 days.

Emotional Intelligence

To be successful in the organization, associates should have a high EQ. This is necessary to communicate productively, to build and maintain relationships, to recognize and reduce stress, to defuse conflict situations and to increase job satisfaction. Our associates in this role should:

• Demonstrate commitment and dedication to providing associate support and guidance to solve problems and make lives easier.
• Have strong organizational skills that reflect the ability to seamlessly perform and prioritize multiple tasks with excellent attention to detail.
• Ability to handle confidential information with discretion and reflect the importance of privacy and confidentiality concerning employee's personal information.
• Excellent interpersonal skills with the ability to always manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Communicate, relate, and manage professional relationships tactfully and respectfully at all levels of the organization.

Supervisory Responsibility

This is not a supervisory position. This position does not have the authority to hire, fire, discipline, discharge, assign overtime, and/or direct and assign work, with the ability to effectively recommend any of these actions.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is NOT a hybrid, telecommute or remote role. This role is 100% in-office.

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend, or stand, as necessary.

Position Type/Expected Hours Of Work

This is a full?time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

Travel

This position occasionally may require travel.

Qualifications

• Bachelors degree required
• 2+ years of experience in designing instructor led training (ILT) is required
• Experience working with Subject Matter Experts (SME) is required
• Experience with Articulate is preferred
• Strong Microsoft Office, design, and written communication skill sets
• Working knowledge of graphic design software (Adobe preferred)
• Exceptional attention to detail and organizational skills
• Ability to work both independently and collaboratively as a part of a team
• Trustworthy, confident, and responsible when handling or presenting sensitive information

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